Successful Entrepreneurs - Work Through Challenges

One major difference in an "employee mindset" and the mindset of a "successful entrepreneur" is that when challenges arise, employees tend to go through a series of emotions.....fear, avoidance, frustration, sometimes anger.

Here is a very basic example: An employee (let's call him "Joe") working in a customer service position has an upset customer to deal with. Joe is just there to make his hourly wage and really doesn't care about the customer, or their problem. Joe is not sure how to handle the situation..he experiences some fear in picking up the phone, unsure as to what he is going to say to this customer.....he feels anger building and wonders why should he have to deal with this? Joe's anger turns to frustration and so he just avoids the whole thing....after all he is not getting paid to worry about this.

Succcessful entrepreneurs have trained themselves to push through these emotions....mainly because their goals are so much bigger than any challenge they could face, and they take responsibility for building a successful business. Here is the different way this successful entrepreneur may handle the exact same challenge- let's call this person Mary. Mary learns there is an upset customer.....she calls in anyone that may have been involved in the situation to get clarity on the situation...Mary masterminds with key people on a viable solution and either makes the call to the customer herself or delegates it to someone that is fully capable and informed on how to handle it. Now here is the key point - Mary could have had the same initial emotions as Joe did, however, Mary is thinking so much bigger than Joe...Mary takes responsibility for the future of her business, she believes in win/win situations, she knows there is a solution and even if she doesn't initially know what that solution is, she will figure it out to come to a positive solution.

Now, take this example a step further.....because of the way Joe handled the challenge, he personally went through the range of emotions, fear, avoidance, frustration, anger, stress, and most likely affected his co-workers in a very negative way, and then probably went home and took it out on his family.

Mary on the other hand, went home after a great day of work and even though she had some challenges to deal with, felt empowered, created some great relationships with her staff members and allowed them to feel the win of building something great together, and the customer was taken care of in the best possible way. A win/win situation.

We all have the choice to make powerful decisions like Mary did...even if you are currently the employee...developing this type of skill is a stepping stone to becoming a successful entrepreneur.

In Your Service

Debbie Ruston
1-519-342-4050 or 1-800-576-2917